The Workshop Whisperer Blog

Straight answers for auto repair shop owners

Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.

  • 10,000+auto repair shops helped
  • $175Min additional profit
  • 5countries
Rachael Evans teaching auto repair shop owners at the Million Dollar Mechanics Boardroom in Queenstown
What Numbers Should an Auto Repair Shop Owner Check Every Week?

What Numbers Should an Auto Repair Shop Owner Check Every Week?

Published on: 05/10/2026

The five numbers an auto repair shop owner should check every week, how to read them in a 30-minute Friday meeting, and what to do when one is off.

weekly numbersKPIsgross profiteffective labour rateaverage repair ordermoneyprofit
What Reports Should I Pull From My Workshop Management System?

What Reports Should I Pull From My Workshop Management System?

Published on: 05/10/2026

The four reports to pull from your workshop management system every week, what each one tells you, and the number your software won't calculate.

workshop management softwarereportsproductivityefficiencygross profitaverage repair ordermoneyprofit
Do I Need More Cars, or More From the Cars I Already Have?

Do I Need More Cars, or More From the Cars I Already Have?

Published on: 05/10/2026

Do you need more cars, or more from the cars you already have? How an auto repair shop or mechanics workshop can tell, with the maths.

average repair ordercar countsalesservice advisorupsellingprofitmoney
How Do I Get Customers to Say Yes to the Work We Recommend?

How Do I Get Customers to Say Yes to the Work We Recommend?

Published on: 05/10/2026

How to get customers to say yes to the work you recommend: present it in the right order, explain it, and say the total as one number.

salesservice advisorservice writeraverage repair orderupsellingmoneyprofit
How Do I Increase My Average Repair Order?

How Do I Increase My Average Repair Order?

Published on: 05/10/2026

Increase your average repair order on the cars already in your yard. How auto repair shop owners inspect, recommend and get a yes, without more cars.

average repair orderAROaverage job valueaverage invoicesalesservice advisorprofitmoney